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Adobe Acrobat Pro DC Message Keeps Reading "We Can't Verify Your Subscription Status"

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gemsross

New Member
Oct 29, 2021
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Windows 7
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Chrome 95.0.4638.54
Hi, I followed all the Adobe Acrobat Pro DC steps correctly. I even disabled my antivirus protection before applying the patch. When I open Acrobat, a second box opens stating the subscription can't be verified and asks if I'm connected to the internet. I am connected to the internet. I keep clicking "retry" and the box keeps reappearing. I managed to open the EDIT > PREFERENCES > UPDATER > uncheck Automatically installation updates in between the second box's reappearance. I only had a split second. Please help!

EDIT** I uninstalled Acrobat Pro DC, disabled internet and antivirus protection, reinstalled the app and I still received the message "subscription can't be verified." Please, please help!!
 
Last edited:

ThumperTM

La Patróna
Owner
Aug 18, 2010
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Remove acrobat using uninstaller software like revo uninstaller, reboot and install again.
 

gemsross

New Member
Oct 29, 2021
2
0
OS
Windows 7
BR
Chrome 95.0.4638.54
Thanks, ThumperTM. I found a 2018 version and it installed just fine. I may try the 2020 version again later on down the road and I'll keep the uninstaller advice in mind. Thanks again.
 

kzatc

New Member
Nov 20, 2021
1
1
OS
Windows 10
BR
Chrome 95.0.4638.69
I was having the same issue, but realized I hadn't restarted my computer when Adobe installer asked. Once I restarted, it worked. I haven't done much with the program yet though. To get around the subscription verify box and disable autoupdates, I right clicked on the desktop adobe shortcut and ran as administrator. Run as administrator won't get around the subscription verify part though.
 

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