Announcing the availability of consumer replacement components for Surface devices

[TWF Bot]

We are happy to announce that replacement components for Surface devices are now available in the Microsoft Store. As a team, we are committed to delivering what customers want and need in a premium device including versatility, performance, cutting-edge design, build quality and repairability. Our approach to repairability has been to expand the options for customers to have their devices repaired in a safe, sustainable manner. While we have always offered world-class warranty and repair services via Microsoft support, we have been working to increase repair options by designing products that are easier to repair and by expanding our network of Authorized Service Providers. As part of this larger initiative, we are excited to offer replacement components to technically inclined consumers for out-of-warranty, self repair. Find more information on troubleshooting and self repair for your Surface device, along with a list of available replacement components by device, links to service guides and to relevant tools from iFixit. When purchasing a replacement component, you will receive the part and relevant collateral components (such as screws if applicable). Tools needed for the repair are sold separately through iFixit. It is essential to follow the instructions in the applicable Microsoft Service Guide or article. Replacement components will be initially available for purchase through the Microsoft Store in the United States, Canada and France, while commercial resellers in all Surface markets will have access through existing channels. We will have updates on additional markets in the future.

Replacement components by device:​

Surface Pro 7

• Kickstand

Surface Pro 8

• Kickstand
• Display
• Removable solid-state drive (rSSD)
• SSD Door

Surface Pro 9

• Kickstand
• Display
• Removable solid-state drive (rSSD)
• Battery
• USB-C
• Surface connect charging port
• Back cover
• Speaker and Wi-Fi modules
• Thermal module
• Camera front and rear
• Camera deck
• Power and volume button
• SSD door

Surface Pro 9 5G

• Kickstand
• Display
• Removable solid-state drive (rSSD)
• Battery
• USB-C and audio jacks
• Surface connect charging port
• Back cover
• Speaker
• Thermal module
• Camera front and rear
• Camera deck
• Power and volume button
• SSD door

Surface Laptop 3

• Display
• Keyboard
• Removable solid-state drive (rSSD)
• Rubber feet

Surface Laptop 4

• Display
• Keyboard
• Removable solid-state drive (rSSD)
• Rubber feet

Surface Laptop 5

• Display
• Keyboard
• Removable solid-state drive (rSSD)
• Battery
• Rubber feet
• USB-C and audio jacks
• Surface connect charging port
• Enclosure
• Speaker and Wi-Fi modules
• Thermal module

Surface Laptop Go 2

• Display
• Keyboard
• Removable solid-state drive (rSSD)
• Battery
• Rubber feet
• Fingerprint reader
• Surface connect charging port

Surface Laptop Studio

• Display
• Keyboard
• Removable solid-state drive (rSSD)
• Battery
• Surface connect charging port
• USB-C and audio jacks
• Cosmetic plate
• Keyboard/trackpad
• Feet

Surface Studio 2+

• Display
• Removable solid-state drive (rSSD)
• Thermal module
• Internal power supply unit
• Rubber feet

Photo caption: Replacing the kickstand on Surface Pro 9

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[DVDR_Dog]

I know that Thumper and I have tried to service Surfaces in the past. Perhaps you can change out a keyboard or a SSD in a studio for the most part a screen or any serious, forget it. The entire assemblies are firmly glued together with no chance of getting them apart without destroying them. When out send them to Microsoft for service, they charge you insane amounts of money and send you a replacement unit. That's the scary part of a surface, you spend over a thousand dollars, crack the screen and it's trash.

 

[ThumperTM]

I know that Thumper and I have tried to service Surfaces in the past. Perhaps you can change out a keyboard or a SSD in a studio for the most part a screen or any serious, forget it. The entire assemblies are firmly glued together with no chance of getting them apart without destroying them. When out send them to Microsoft for service, they charge you insane amounts of money and send you a replacement unit. That's the scary part of a surface, you spend over a thousand dollars, crack the screen and it's trash.

+1