Windows 10 IdeaPad bluescreens when graphics device is enabled

arafatamim

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Apr 22, 2020
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Hi there
My laptop that I bought little more than a year ago is starting to have bluescreens with the error PAGE_FAULT_IN_NONPAGED_AREA pointing to system file atikmdag.sys. The problem first appeared when I was in the middle of a game. Searching online I found that it is a graphics card related issue. I have since disabled the device in Device Manager in safe mode.
The laptop (Lenovo IdeaPad 330-15IKB) has a Radeon 530 with 4GB GDDR5 memory. I have completely uninstalled (using AMD Cleanup Utility) and reinstalled the graphics drivers to no avail. Windows 10 is updated to the latest version. Would there be something I could do to fix the problem, or is my graphics card dead?
Any help would be appreciated!
 

DVDR_Dog

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Hi there
My laptop that I bought little more than a year ago is starting to have bluescreens with the error PAGE_FAULT_IN_NONPAGED_AREA pointing to system file atikmdag.sys. The problem first appeared when I was in the middle of a game. Searching online I found that it is a graphics card related issue. I have since disabled the device in Device Manager in safe mode.
The laptop (Lenovo IdeaPad 330-15IKB) has a Radeon 530 with 4GB GDDR5 memory. I have completely uninstalled (using AMD Cleanup Utility) and reinstalled the graphics drivers to no avail. Windows 10 is updated to the latest version. Would there be something I could do to fix the problem, or is my graphics card dead?
Any help would be appreciated!
No You should be alright. A couple of users here, myself included have had problems with AMD/ATI graphics mated with Intel chipsets. The fix is pretty easy although it will probably piss you off. Let me guess. Either you went to AMD's site or Windows Update updated your AMD graphics driver. Hey that's what you would think you are supposed to do, it makes sense.
Nope. For some reason there is a big problem when you load ANYTHING other than the driver from the OEM's site (In your case Lenovo). So what you need to do since you already disabled your card is to delete every last piece of AMD software you may have loaded. Here's hoping the next step works b/c as soon as you enable the graphics card it's going to look for the driver Windows Update loaded if that's what happened.
So go to Lenovo support and download whatever the driver they are offering you for your system. Try to install it with the graphics card disabled if you can. Why you are doing that is so you can direct it to that folder ( in the root of "C" drive) It's either going to be in a Lenovo folder ot maybe software or possibly AMD but only if you checked and cleared out any AMD stuff in the root of "C" drive. Make sure you do this as soon as it asks for the driver. As you have already found out once the non OEM driver loads all bets are off.
So in all honesty I only encounter this setting up fresh installs in laptops like yours. I just reformat and reload and don't let them near the Internet and Windows Update until I have installed the Oem graphics driver. There you go. I warned you it would piss you off. Graphics drivers are a problem with Win 10 particularly if it was delivered with Win 7 and upgraded. Good luck. I am 99 99/100% sure that's your problem. The info on the Internet is very sketchy surrounding this problem. Not sure why. It's a sure thing it will happen with a touch screen laptop.
 
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ThumperTM

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No You should be alright. A couple of users here, myself included have had problems with AMD/ATI graphics mated with Intel chipsets. The fix is pretty easy although it will probably piss you off. Let me guess. Either you went to AMD's site or Windows Update updated your AMD graphics driver. Hey that's what you would think you are supposed to do, it makes sense.
Nope. For some reason there is a big problem when you load ANYTHING other than the driver from the OEM's site (In your case Lenovo). So what you need to do since you already disabled your card is to delete every last piece of AMD software you may have loaded. Here's hoping the next step works b/c as soon as you enable the graphics card it's going to look for the driver Windows Update loaded if that's what happened.
So go to Lenovo support and download whatever the driver they are offering you for your system. Try to install it with the graphics card disabled if you can. Why you are doing that is so you can direct it to that folder ( in the root of "C" drive) It's either going to be in a Lenovo folder ot maybe software or possibly AMD but only if you checked and cleared out any AMD stuff in the root of "C" drive. Make sure you do this as soon as it asks for the driver. As you have already found out once the non OEM driver loads all bets are off.
So in all honesty I only encounter this setting up fresh installs in laptops like yours. I just reformat and reload and don't let them near the Internet and Windows Update until I have installed the Oem graphics driver. There you go. I warned you it would piss you off. Graphics drivers are a problem with Win 10 particularly if it was delivered with Win 7 and upgraded. Good luck. I am 99 99/100% sure that's your problem. The info on the Internet is very sketchy surrounding this problem. Not sure why. It's a sure thing it will happen with a touch screen laptop.
Thank you!
 

DVDR_Dog

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It's funny I just went thru almost the same deal with a Dell XPS 15Z laptop today. It was an combo of Intel HD 3000 graphics and NVIDIA GeForce GT525M 2GB graphics with Optimus. It wasn't blue screening but the display would go nuts randomly esp, after trying to use the touchpad. Turns out it was the NVIDIA graphics driver "update" from Microsoft that was causing the problem. I deleted that driver at the same time as I uninstalled/disabled the NVIDIA graphics chip from the device manager. I then uninstalled all the other software. I went to Dell and downloaded the Win 8 64bit driver, they didn't have a Win 10 driver. Installed that driver and enabled NVIDIA graphics and all is good.
 
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