January 5, 2022—KB5010195 (OS Build 14393.4827) Out-of-band

January 5, 2022—KB5010195 (OS Build 14393.4827) Out-of-band​

Windows 10, version 1607, all editions Windows Server 2016, all editions
Release Date:
1/5/2022
Version:
OS Build 14393.4827
11/19/20
For information about Windows update terminology, see the article about the types of Windows updates and the monthly quality update types. For an overview of Windows 10, version 1607, see its update history page.

Highlights​

• Updates a known issue that might prevent you from using Remote Desktop to reach the server and also slows performance.

Improvements and fixes​

This non-security update includes quality improvements. Key changes include:

• Addresses a known issue that might prevent you from using Remote Desktop to reach the server. In some circumstances, the server might stop responding. The screen might also appear black, and general performance and signing in might be slow.

If you installed earlier updates, only the new fixes contained in this package will be downloaded and installed on your device.

Known issues in this update​

Symptom

Workaround

After installing updates released April 22, 2021 or later, an issue occurs that affects versions of Windows Server that are in use as a Key Management Services (KMS) host. Client devices running Windows 10 Enterprise LTSC 2019 and Windows 10 Enterprise LTSC 2016 might fail to activate. This issue only occurs when using a new Customer Support Volume License Key (CSVLK). Note This does not affect activation of any other version or edition of Windows. Client devices that are attempting to activate and are affected by this issue might receive the error, "Error: 0xC004F074. The Software Licensing Service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information." Event Log entries related to activation are another way to tell that you might be affected by this issue. Open Event Viewer on the client device that failed activation and go to Windows Logs > Application. If you see only event ID 12288 without a corresponding event ID 12289, this means one of the following: The KMS client could not reach the KMS host. The KMS host did not respond. The client did not receive the response. For more information on these event IDs, see Useful KMS client events - Event ID 12288 and Event ID 12289.

We are working on a resolution and will provide an update in an upcoming release.

How to get this update​

Before installing this update

Microsoft strongly recommends you install the latest servicing stack update (SSU) for your operating system before installing the latest cumulative update (LCU). SSUs improve the reliability of the update process to mitigate potential issues while installing the LCU and applying Microsoft security fixes. For general information about SSUs, see Servicing stack updates and Servicing Stack Updates (SSU): Frequently Asked Questions.

If you are using Windows Update, the latest SSU (KB5005698) will be offered to you automatically. To get the standalone package for the latest SSU, search for it in the Microsoft Update Catalog.

Install this update

Release Channel	Available	Next Step
Windows Update and Microsoft Update	No	See the other options below.
Windows Update for Business	No	See the other options below.
Microsoft Update Catalog	Yes	To get the standalone package for this update, go to the Microsoft Update Catalog website.
Windows Server Update Services (WSUS)	No	See the other options above.

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