Problems with my brother printer after updating Windows 10 recently

Roykim34

New Member
Jun 21, 2020
1
United Stated
OS
Windows 10
BR
Chrome 83.0.4103.116
When I came to my computer on thursday - I realised that Windows had run an upgrade overnight
during the day I realised that my printer a BROTHER DCP-J315W was no longer working
I tried to run the brother support troubleshooting and it suggested that I de-install and reinstall the printer
but this did not seem to help
then I noticed that there were other updates which were waiting in the wings - so I thought it best to run these and then try the printer again
so the following updates were installed satisfactorily
Windows 10 version 2004
Quality Updates
2020-05 Cumulative Update for .NET framework 3.5 and 4.8 KB4552925
2020-06 Security Update for Adobe Flash Player KB 4561600
today I have spent a lot of time de-installing and re-installing the printer
I tried connecting it directly
it does the same thing - I try to print a test page - it says the test page has gone to the print queue - I can see it in the print queue - then it disappears
but nothing is printed
Any ideas - I am a trifle bereft
thank you
 

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