HP Elite 800 AIO G5 - Stuck in Boot Loop

[gmoney]

Hey guys - something very strange - I was running Windows 10 just fine, I guess the computer was asleep and I didn't know (thought it was completely Shut Down) - I unplugged it, moved it to my sons room, and now its stuck in a boot loop. Says HP SURE START - I cannot execute a BIOS command, I cannot execute ANY commands, I tried to force a BIOS install/update, (win + B, win + V) does absolutely nothing, tried all the steps it says...nothing - it says Intel Management Firmware update v. 12.xxxxxxxxxxxxxxx and it gets to exactly 50% then bootloops again - I made a bootable USB with the correct BIOS on it like the steps say, but the Windows key and B or V don't do anything. I figured the USB drivers wouldn't load for my wireless keyboard so I went and got a USB wired keyboard just to execute the command, but still nothing, anyone have any ideas as to what it could be? Also i tried to locate the "magical jumper" on the mobo, says near the CMOS battery (which i removed and waited the allotted time as well, still....nothing) - I cannot seem to find the jumper....I found one but it only has 2 pins, the one I'm looking for should have 3 inwhich I could move the jumper over 1 slot and force BIOS install/update, but I cannot seem to get around the HP SURE START thing and this Intel Management Firmware thing, any ideas guys? Any help would be greatly appreciated, the computer is for my 12 year old son, trying to get him to learn the computer.

Thanks very much!







PS. Thank you @Thumper for always providing awesome content!

 

[AFFASocial]

If you can get to a (dos) CMD prompt, run fixboot then fixmbr and reboot should fix it.

Hi John. I'm Greg, 10 years awarded Windows MVP, here to help you.

Those commands can still work, except for bootrec /fixmbr which is for the old Legacy MBR drives as you note. They are integrated into this guide which covers everything possible to get unbootable Windows started, including the sequencing for the powerful RebuildBCD command:

Windows for home - Microsoft Q&A

A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.

answers.microsoft.com

The drive map you posted is the correct layout for most standard UEFI Windows installs, the EFI System partition which boots Windows, followed by small hidden MSR partition for Bitlocker, C drive and Recovery partition which holds the WinRE repair tools that popup Automatic Repair when WIndows won't start, and which are explained more here: https://www.tenforums.com/tutorials/2294-advanc...

More here on the modern UEFI BIOS which has been the standard for ten years now:

http://www.howtogeek.com/175649/what-you-need-t...

https://www.marksei.com/bios-uefi-explained/

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

 

[ThumperTM]

Hey guys - something very strange - I was running Windows 10 just fine, I guess the computer was asleep and I didn't know (thought it was completely Shut Down) - I unplugged it, moved it to my sons room, and now its stuck in a boot loop. Says HP SURE START - I cannot execute a BIOS command, I cannot execute ANY commands, I tried to force a BIOS install/update, (win + B, win + V) does absolutely nothing, tried all the steps it says...nothing - it says Intel Management Firmware update v. 12.xxxxxxxxxxxxxxx and it gets to exactly 50% then bootloops again - I made a bootable USB with the correct BIOS on it like the steps say, but the Windows key and B or V don't do anything. I figured the USB drivers wouldn't load for my wireless keyboard so I went and got a USB wired keyboard just to execute the command, but still nothing, anyone have any ideas as to what it could be? Also i tried to locate the "magical jumper" on the mobo, says near the CMOS battery (which i removed and waited the allotted time as well, still....nothing) - I cannot seem to find the jumper....I found one but it only has 2 pins, the one I'm looking for should have 3 inwhich I could move the jumper over 1 slot and force BIOS install/update, but I cannot seem to get around the HP SURE START thing and this Intel Management Firmware thing, any ideas guys? Any help would be greatly appreciated, the computer is for my 12 year old son, trying to get him to learn the computer.

Thanks very much!







PS. Thank you @Thumper for always providing awesome content!

Hi and welcome ti our family.

Please try what @AFFASocial suggested and let us know how it goes.

Thumper

 

[DVDR_Dog]

I have been banging my head against the wall. I have an old Dell Inspiron 11- 3147 convertible that has been pulling the "Stop code: ACPI BIOS ERROR" after the start up Windows sequence.
I had Win 11 home installed OK for a while now, the trouble started when I tried to dual boot with Linux Mint 64 bit.
So I downloaded the Win 10 factory OEM ISO from Dell and the same thing happens, I should mention I wiped out the entire Sandisk ULTRA 2 1/2" Sata III SSD and deleted the partitions. I let Windows do the overhead partitioning the drive.
I gave up the night. I am going to flash the BIOS with the latest update and try it again. At last resort I guess I guess I will try putting a conventional mag spinner drive back in.
I have tried every possible rational UFEI and Sata drive config with the same result or no boot device found.
Now you know why I have convertibles so much. Arrrrgh!

 

[gmoney]

Hi and welcome ti our family.

Please try what @AFFASocial suggested and let us know how it goes.

Thumper

Unfortunately, I don't even see the Windows logo - I literally have held the keys before I've even powered it up just to make sure im catching it in time, I cannot even get into BIOS, I can't get into BOOT MENU, I can't get into absolutely anything, and it doesn't respond to ANY key sequence at anytime - instantly goes from "HP SURE START" to "Intel Management Engine Firmware" says was corrupted, and says rolling back or updating (can't remember word for word) but says to version 12.x.x.x.xxxx gets to 50% then loops instantly back to "HP SURE START" - at the time during which the progress bar is loading up to 50%...the mouse works, and theres a "Continue" button in blue which can be hit by pressing enter OR by clicking on it with the mouse, however when clicked it, again, instantly back to "HP SURE START" over and over and over and over, doesn't stop until I pull the power. That's why I figured maybe BIOS was corrupted or something? Even if CMOS battery was dead, it would still boot...so I was trying these keystrokes (Windows key + B, and if that didn't work Windows key + V) to force a BIOS update on an HP. I've got a bootable flashdrive dedicated for the BIOS update. Those keys alone with the USB in there is supposed to trigger a BIOS update....but it doesn't. The USB drive only contains a folder called "Hewlet-Packard" (then the proper files in that folder) .... still nothing .... I'm literally about to give up on it I've been so frustrated with it driving me nuts

 

[gmoney]

If you can get to a (dos) CMD prompt, run fixboot then fixmbr and reboot should fix it.

Hi John. I'm Greg, 10 years awarded Windows MVP, here to help you.

Those commands can still work, except for bootrec /fixmbr which is for the old Legacy MBR drives as you note. They are integrated into this guide which covers everything possible to get unbootable Windows started, including the sequencing for the powerful RebuildBCD command:

Windows for home - Microsoft Q&A

A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.

answers.microsoft.com

The drive map you posted is the correct layout for most standard UEFI Windows installs, the EFI System partition which boots Windows, followed by small hidden MSR partition for Bitlocker, C drive and Recovery partition which holds the WinRE repair tools that popup Automatic Repair when WIndows won't start, and which are explained more here: https://www.tenforums.com/tutorials/2294-advanc...

More here on the modern UEFI BIOS which has been the standard for ten years now:

http://www.howtogeek.com/175649/what-you-need-t...

https://www.marksei.com/bios-uefi-explained/

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

I thank you so much for your advice John. It's an honor to have such knowledgeable people to speak with! I really appreciate the time you've taken out to respond. Same to you @ThumperTM - Thank you both!

https://www.hp.com/content/dam/hpi/press/press-kits/2018/hp-at-ces-2019/datasheets/HP%20EliteOne%20800%20G5%20AiO%20PC%20Datasheet.pdf

That's the PC in Question, I believe it has something to do with "Secure Boot" (something pre-installed by HP) with this "HP SURE BOOT" process, I just can't fathom why it won't boot into BIOS or take any command prior to that screen...from the split second I hit the power button I'm hitting F10, nothing...just black screen for a second, then immediately "HP SURE START"

 

[AFFASocial]

I thank you so much for your advice John. It's an honor to have such knowledgeable people to speak with! I really appreciate the time you've taken out to respond. Same to you @ThumperTM - Thank you both!

https://www.hp.com/content/dam/hpi/press/press-kits/2018/hp-at-ces-2019/datasheets/HP%20EliteOne%20800%20G5%20AiO%20PC%20Datasheet.pdf

That's the PC in Question, I believe it has something to do with "Secure Boot" (something pre-installed by HP) with this "HP SURE BOOT" process, I just can't fathom why it won't boot into BIOS or take any command prior to that screen...from the split second I hit the power button I'm hitting F10, nothing...just black screen for a second, then immediately "HP SURE START"

John wrote the tutorial, LOL I am "Charles" and I used this process many times in the past as a fix. If you are using a NO-TPM version, you need to turn off the secure boot and then install windows with that USB. Otherwise, you need a Secure Boot Version on that USB. If the system is using a Secure boot, and you try to install an MBR Legacy Version, it won't work, you need to use Rufus and make the USB MBR Not EUFI and turn off Secure Boot to Legacy in CMOS. As I stated otherwise, you need a Secure Boot Version then use Rufus to burn a EUFI Secure boot Version and in this case Secure Boot must be enabled in the CMOS then install with thst USB and it will work.

BTW Removing the CMOS Battery for a minute or 2 then replace it and boot the system it should force it to boot in the CMOS/BIOS, if it does not try replacing the cable for the c: drive then boot and see if that fixes. In the past, this is what I did as a final step before determining retiring the Mother Board with issues. Make sure to check all connections as after you take the steps if it still does not work your Mother Board has issues.

 

[AFFASocial]

BTW

John wrote the tutorial, LOL I am "Charles" and I used this process many times in the past as a fix. If you are using a NO-TPM version, you need to turn off the secure boot and then install windows with that USB. Otherwise, you need a Secure Boot Version on that USB. If the system is using a Secure boot, and you try to install an MBR Legacy Version, it won't work, you need to use Rufus and make the USB MBR Not EUFI and turn off Secure Boot to Legacy in CMOS. As I stated otherwise, you need a Secure Boot Version then use Rufus to burn a EUFI Secure boot Version and in this case Secure Boot must be enabled in the CMOS then install with thst USB and it will work.

BTW Removing the CMOS Battery for a minute or 2 then replace it and boot the system it should force it to boot in the CMOS/BIOS, if it does not try replacing the cable for the c: drive then boot and see if that fixes. In the past, this is what I did as a final step before determining retiring the Mother Board with issues. Make sure to check all connections as after you take the steps if it still does not work your Mother Board has issues.

This step below is likely needed for your HP Model, you should be able to use Rufus to create the USB if you wish then follow the steps 1–4 below, then reboot and install the Windows USB 10 or 11 you created.

1. Go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name to find the software and drivers for your computer model.
2. From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.
3. Right-click the downloaded file, select Extract All, and then extract the files to a folder on your computer.
4. Copy and paste the extracted files to the USB flash drive that you are going to use to install Windows 10 or 11

Then make sure the drives in CMOS are set to first boot from the USB Then 2nd boot would be the hard drive ENJOY. PS Or use the function key for your HP model to select the boot drive and follow the installation. ENJOY

Also see this, it may likely be the issue for you HP Model Additional installation Tutorial Below

HP PCs - No drives can be found during Windows 11 or Windows 10 installation (Intel 11th Generation processors)​

No drives can be found because the Media Creation Tool does not provide the storage drivers. Follow these steps to create installation media, locate and install the missing storage drivers, and complete the Windows 11 or Windows 10 installation.

No drives can be found during Windows 11 installation (Intel 11th Generation processors)​

Windows 11 Media Creation Tool does not provide the supported storage drivers for computer models with Tiger Lake (TGL) memory configurations. If you are installing Windows 11 from a USB flash drive at startup (not from Windows), this issue stops the installation process before you choose a Windows installation hard drive.

Create the Windows 11 installation media​

Download Media Creation Tool, and then create Windows installation media.



Note:
You can run Media Creation Tool to create Windows installation media on any computer.

1. Go to Download Windows 11 (Microsoft) (in English).
2. Under Create Windows 11 Installation Media, click Download Now.
   
   
   
   
3. Click Open, Save, or Run to download the tool to your computer.
4. Double-click the MediaCreationTool.exe file in the browser downloads bar, or in the Downloads folder, to start the installation.
5. Accept the license terms.
6. Select Create installation media (USB flash drive, DVD, or ISO file) for another PC, and then click Next.
   
   
   
7. Select the language and edition for the Windows 11 installation, and then click Next.
   
   
   
8. Select USB flash drive, and then click Next.
9. Insert a blank USB flash drive (32 GB or larger), and then click Next.
   
   
   
10. Select the USB flash drive, and then click Next.
    
    
    
11. After the Media Creation Tool finishes creating the installation image on the USB flash drive, click Finish.

Extract the Intel Rapid Storage Technology drivers to the USB flash drive​

Download Intel Rapid Storage Technology (IRST) drivers from the HP Software and Drivers webpage and extract them to the USB flash drive.

1. Go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name to find the software and drivers for your computer model.
2. From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.
3. Right-click the downloaded file, select Extract All, and then extract the files to a folder on your computer.
4. Copy and paste the extracted files to the USB flash drive that you are going to use to install Windows 11.

Install Windows 11 using Windows installation media​

Windows 11 Setup allows you to do a clean installation of Windows 11 (erases all data) or to keep your personal files and apps. HP recommends backing up all data before installing in case of data loss.



Note:
If you are prompted to provide the BitLocker key, see HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10).

1. Insert the Windows installation USB flash drive into the computer.
2. Open the USB flash drive in File Explorer, and then double-click setup.exe. If a User Account Control window is displayed, click Yes.
3. Select the language and keyboard layout, and then click Next.
   
   
4. Click Install now.
   
   
5. If requested, enter your Windows product key, and then click Next. If Windows was previously activated, skip this step.
6. Select the edition of the operating system to install, and then click Next.
   
   
   
7. Accept the license terms.
   
   
   
8. In the Which type of installation do you want? window, select one of the following options:
   • Upgrade: Install Windows and keep files, settings, and applications: Keeps all your personal files, settings, and apps.
   • Custom: Install Windows only (advanced): Keeps nothing and erases all data.
   
9. Click Load driver.
   
   
   
10. Click Browse to navigate to the location of the driver.
    
    
    
11. Navigate to the SoftPaq folder where the IRST driver was downloaded, and then expand it.
    
    
    
12. Click the F6 folder, and then click OK.
    
    
    
13. Select either driver option in the list, and then click Next.
    
    
    
    
    The drive is displayed.
    
    
    
14. Click Format to format the drive, and then click Next to start the Windows installation.
    
    
    

Continue through the installation procedure until the installation is complete.

 

[gmoney]

John wrote the tutorial, LOL I am "Charles" and I used this process many times in the past as a fix. If you are using a NO-TPM version, you need to turn off the secure boot and then install windows with that USB. Otherwise, you need a Secure Boot Version on that USB. If the system is using a Secure boot, and you try to install an MBR Legacy Version, it won't work, you need to use Rufus and make the USB MBR Not EUFI and turn off Secure Boot to Legacy in CMOS. As I stated otherwise, you need a Secure Boot Version then use Rufus to burn a EUFI Secure boot Version and in this case Secure Boot must be enabled in the CMOS then install with thst USB and it will work.

BTW Removing the CMOS Battery for a minute or 2 then replace it and boot the system it should force it to boot in the CMOS/BIOS, if it does not try replacing the cable for the c: drive then boot and see if that fixes. In the past, this is what I did as a final step before determining retiring the Mother Board with issues. Make sure to check all connections as after you take the steps if it still does not work your Mother Board has issues.

LMFAO Sorry about that Charles, lol -- Thanks again, I'm at work right now, should be home in a couple hours, I'll give that a shot. I did make the drive and recovery with Rufus, HOWEVER, it very well may be a non secure boot one like you said, I was having problems with that earlier installing Win on another computer with Secure Boot and Legacy BIOS, etc etc, wouldn't read any HDD, I was going nuts lol, finally got it tho, I'll give it a shot. IF I can even see a BOOT MENU or a BIOS I'd be thrilled, ANYTHING besides this INTEL MANAGEMENT FIRMWARE UPDATE LOL

 

[AFFASocial]

This may be your boot options / Keys

Options HP Boot Menu Key:

Tap the Esc key, which will bring up a menu.

From there, tap F9 Boot Options.

 

[Diguelo]

Heres a thought being WIndows 11. BITLOCKER

If it was active when you moved the PC, the security mental PC may have rewritten the boot block thinking your PC had been stolen. MS will provide an unlock key once you verify your account details for the laptop,

Its so nice to know that when you buy a new laptop with your money that it isnt really yours, it belongs to microsoft do remember to send them the bill.

 

[gmoney]

So okay, I tried F10 - I FINALLY got it to say in the bottom left "Entering Setup...." (on HP SURE START screen) -- also tried hitting Esc. (FINALLY got it to say "Entering Boot Menu..." also on HP SURE START screen....HOWEVER, it never gets to the boot menu, it never loads the BIOS screen....the same exact thing happens...it looks like its about to do something....THEN goes to this countdown (15 sec) until the timer runs out (or you can click "Continue" which is the only button on the screen, white with babyblue writing says "Firmware Update" then once timer runs out...."Intel Management has detected corruption, rolling back to Firmware 12.0.x.x., again, 50%...Boot loop...same thing....BUT whats so weird is it literally says ENTERING SETUP and ESC brings ENTERING BOOT MENU....but they never load or open! It's as if it never said it! BUT this is the first time I saw it finally say SOMETHING in the bottom left driving me nuts, seems theres no jumper on the board either.


If CMOS battery is completely dead per se....would computer still boot? Just system time and stuff would be wrong? Or......?

 

[gmoney]

BTW


This step below is likely needed for your HP Model, you should be able to use Rufus to create the USB if you wish then follow the steps 1–4 below, then reboot and install the Windows USB 10 or 11 you created.

1. Go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name to find the software and drivers for your computer model.
2. From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.
3. Right-click the downloaded file, select Extract All, and then extract the files to a folder on your computer.
4. Copy and paste the extracted files to the USB flash drive that you are going to use to install Windows 10 or 11

Then make sure the drives in CMOS are set to first boot from the USB Then 2nd boot would be the hard drive ENJOY. PS Or use the function key for your HP model to select the boot drive and follow the installation. ENJOY

Also see this, it may likely be the issue for you HP Model Additional installation Tutorial Below

HP PCs - No drives can be found during Windows 11 or Windows 10 installation (Intel 11th Generation processors)​

No drives can be found because the Media Creation Tool does not provide the storage drivers. Follow these steps to create installation media, locate and install the missing storage drivers, and complete the Windows 11 or Windows 10 installation.

No drives can be found during Windows 11 installation (Intel 11th Generation processors)​

Windows 11 Media Creation Tool does not provide the supported storage drivers for computer models with Tiger Lake (TGL) memory configurations. If you are installing Windows 11 from a USB flash drive at startup (not from Windows), this issue stops the installation process before you choose a Windows installation hard drive.

Create the Windows 11 installation media​

Download Media Creation Tool, and then create Windows installation media.



Note:
You can run Media Creation Tool to create Windows installation media on any computer.

1. Go to Download Windows 11 (Microsoft) (in English).
2. Under Create Windows 11 Installation Media, click Download Now.
   
   
   
   
3. Click Open, Save, or Run to download the tool to your computer.
4. Double-click the MediaCreationTool.exe file in the browser downloads bar, or in the Downloads folder, to start the installation.
5. Accept the license terms.
6. Select Create installation media (USB flash drive, DVD, or ISO file) for another PC, and then click Next.
   
   
   
7. Select the language and edition for the Windows 11 installation, and then click Next.
   
   
   
8. Select USB flash drive, and then click Next.
9. Insert a blank USB flash drive (32 GB or larger), and then click Next.
   
   
   
10. Select the USB flash drive, and then click Next.
    
    
    
11. After the Media Creation Tool finishes creating the installation image on the USB flash drive, click Finish.

Extract the Intel Rapid Storage Technology drivers to the USB flash drive​

Download Intel Rapid Storage Technology (IRST) drivers from the HP Software and Drivers webpage and extract them to the USB flash drive.

1. Go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name to find the software and drivers for your computer model.
2. From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.
3. Right-click the downloaded file, select Extract All, and then extract the files to a folder on your computer.
4. Copy and paste the extracted files to the USB flash drive that you are going to use to install Windows 11.

Install Windows 11 using Windows installation media​

Windows 11 Setup allows you to do a clean installation of Windows 11 (erases all data) or to keep your personal files and apps. HP recommends backing up all data before installing in case of data loss.



Note:
If you are prompted to provide the BitLocker key, see HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10).

1. Insert the Windows installation USB flash drive into the computer.
2. Open the USB flash drive in File Explorer, and then double-click setup.exe. If a User Account Control window is displayed, click Yes.
3. Select the language and keyboard layout, and then click Next.
   
   
4. Click Install now.
   
   
5. If requested, enter your Windows product key, and then click Next. If Windows was previously activated, skip this step.
6. Select the edition of the operating system to install, and then click Next.
   
   
   
7. Accept the license terms.
   
   
   
8. In the Which type of installation do you want? window, select one of the following options:
   • Upgrade: Install Windows and keep files, settings, and applications: Keeps all your personal files, settings, and apps.
   • Custom: Install Windows only (advanced): Keeps nothing and erases all data.
   
9. Click Load driver.
   
   
   
10. Click Browse to navigate to the location of the driver.
    
    
    
11. Navigate to the SoftPaq folder where the IRST driver was downloaded, and then expand it.
    
    
    
12. Click the F6 folder, and then click OK.
    
    
    
13. Select either driver option in the list, and then click Next.
    
    
    
    
    The drive is displayed.
    
    
    
14. Click Format to format the drive, and then click Next to start the Windows installation.
    
    
    

Continue through the installation procedure until the installation is complete.

I JUST had to do this exact same process for a gaming rig I was working on for a customer, I work at a cellphone repair/computer repair shop - and of course this PC in question is mine, I've had a good run with it lol, had it for 6+ years already, I mean she was still DECENT...atleast for a 12 year old, not to play games but to learn how to use the computer atleast. Just my luck of course - my stepson is right on the border of the "spectrum" and he's obsessed with drawing and coloring and making posters all over his room, but I wanted him to get into the digial world, like I did. Learning the computer and punting people off AOL intrigued me, LMFAO. The computer helped me not get into trouble for awhile and taught me alot. They've evolved a lot since my day, so I want him to have the opportunity to build Roblox games, but of course I got him to use it for 2 days then BAM, this happens I'm starting to wonder if the mobo is fried or if we had a power surge or something, who the hell knows...