Hi
Please help urgently. When I start my W10 laptop, the following happens:
Dell icon shows. Below this appears "Preparing automatic Repair".
Then "Diagnosing your PC."
Then "Automatic Repair". "Your PC did not start correctly. I click on Advanced Options and see Troubleshoot, which I select.
I then have 3 options: Reset this PC, Factory Image restore, Advanced Options. I select the last one of these.
Nothing here helps me. I go to Reset this PC and I want to keep my files. The problem here is that I have a laptop user the password of which I do not know, so I can't advance.
My only recourse here is to go to Factory Image Restore. I really do not want to do this due to the files I would lose.
Is there any way I can get around the password? I did find one possible way out. If I can open cmd I can enter: net user <<username>> <<password>>. And then change the password. Maybe. The problem here is that I can't launch cmd prompt. There is an option for cmd from Advanced Options, but the problem here is that again I need to enter the password. Can anyone think of a way to boot to open cmd, or any other solution for me please?
I would really appreciate help here as this is kind of desperate.
Phil
Please help urgently. When I start my W10 laptop, the following happens:
Dell icon shows. Below this appears "Preparing automatic Repair".
Then "Diagnosing your PC."
Then "Automatic Repair". "Your PC did not start correctly. I click on Advanced Options and see Troubleshoot, which I select.
I then have 3 options: Reset this PC, Factory Image restore, Advanced Options. I select the last one of these.
Nothing here helps me. I go to Reset this PC and I want to keep my files. The problem here is that I have a laptop user the password of which I do not know, so I can't advance.
My only recourse here is to go to Factory Image Restore. I really do not want to do this due to the files I would lose.
Is there any way I can get around the password? I did find one possible way out. If I can open cmd I can enter: net user <<username>> <<password>>. And then change the password. Maybe. The problem here is that I can't launch cmd prompt. There is an option for cmd from Advanced Options, but the problem here is that again I need to enter the password. Can anyone think of a way to boot to open cmd, or any other solution for me please?
I would really appreciate help here as this is kind of desperate.
Phil