ThumperTM
Windows Ninja
- Joined
- Aug 18, 2010
- Messages
- 13,859
Hi guys, been lurking for a while but figure its my time to offer some help to those folks who have trouble installing it. I probably read through every thread on this forum and i finally figured out the culprit on why the adobe install won't work.
If you've had adobe installed in the past and even if you use revo uninstaller, it will still leave traces of adobe on your machine. You might think its completely uninstalled but go ahead and check your task manager, theres adobe updater services and geniuine something program running.
Additionally, if you go to "C:\Program Files (x86)\Common Files", you'll find that there is an adobe folder that you cannot delete.
The solution is to completely get rid of this folder.
Below are the steps to do so, i actually found these instructions on adobes forum lol
1: Delete all Adobe files and folders, leaving CoreSync_x64.dll and its parent folders left (you’ve likely done this already.)
2: Go to the MS Windows start button in the lower left corner, click, and in the run field, type “msconfig” Click on msconfig, and box will launch. In the startup tab, dis-able anything to do with Adobe, particularly Adobe Creative Cloud, and Adobe Updater. Acrotray is also part of Adobe startup sequence, disable as well.
3: Reboot PC . Go to CoreSync_x64.dll location and you will still NOT be able to delete the file, but WILL be able to rename it. Rename it “junk” or “crap” or whatever.
4: Reboot PC again, go to CoreSync_x64.dll location, you will now be able to delete file and parent folders.
After you perform the steps above, check your task manager to see if these adobe updater services are running in the background. If they aren't there, then you are golden. Use the steps on page 4 or 5 and you'll be able to get adobe reader up and running.
Good luck!
Thank you kevthehustla!